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TERMS AND CONDITIONS

INTRODUCTION
Gongcrafts is owned and run by Clive and Laurence Sheppard.
Address: 12 Lotts, Skerray, By Thurso, Sutherland, Scotland, UK.  KW14 7TH
Contact: ​Tel: 01641 521 764  Email: contact@gongcrafts.scot

MAILING AND RETURNS ADDRESS
12 Lotts, Skerray, By Thurso, Sutherland, Scotland, UK.  KW14 7TH

By using the Gongcrafts website, you accept our Terms and Conditions and Privacy Policy. We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use the site.
You must be over 18 years old to buy good from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.

ORDER ACCEPTANCE AND CONTRACT
We will always try to process and post your order as quickly as possible, this will usually be within 3 -5 days from receipt of your order and we will email you when your order has been dispatched. If, for any reason there will be a delay of more than a few days, we will contact you using the email address you supplied with your order.

There is a delay between the time when the order is placed and the time when the order is accepted and the order confirmation email is not a guarantee of stock availability. On occasion the stock position relating to particular items may change. If an item is not in stock at the time of processing your order, we will let you know as soon after the order has been placed as possible and you will not be charged for the out of stock item(s).

PAYMENTS
Goods should be paid for in advance via PayPal. If you are not registered with Paypal you can use it as a Guest.

COPYRIGHT
The rights to the goods and photos featured on this website are owned by Gongcrafts and the goods are protected by United Kingdom copyright laws, international treaty provisions and all other applicable national laws.

RISK OF LOSS
We cannot be held responsible for any lost packages and we obtain proof of postage for every order we send out. However we will support you and work together in any way we can to help track down any lost parcels.

IMPORT TAX OR CUSTOMS FEE
Any local charges made by a mail carrier or customs and excise department on arrival of your package into the destination country are the responsibility of the buyer and are not included in the bill you pay to Gongcrafts.

PURCHASE OF GONGCRAFTS GOODS
All Gongcrafts yarns are limited edition and are sold via our website and at various yarn festivals throughout the year, details of which will be announced prior to the event via social media and our website.

BATCHES AND DYE LOTS
Please ensure you buy sufficient skeins to complete your project as each batch of yarn and naturally dyed lot is very small and therefore there might be a slight variation in subsequent dye batches.